A recent study by Microsoft and LinkedIn revealed that white-collar workers are increasingly relying on AI tools to manage their workload, regardless of whether their companies have provided training. The report found that 75% of desk job employees are already using AI at work, with the number of users nearly doubling over the past six months.
Many workers are taking matters into their own hands by utilizing AI tools to cope with the digital demands and pressures of their jobs. Microsoft’s chatbot Copilot, for example, has seen a surge in usage as workers seek relief from overwhelming workloads.
Despite concerns that AI would replace jobs, the report showed that workers are instead using AI to find innovative solutions to their workload challenges. Managers are also increasingly looking to hire individuals with AI skills, even as many companies are falling behind in training their workforce in AI usage.
The study painted a grim picture of workforce burnout, with nearly 70% of respondents struggling with the pace and volume of their work, leading to feelings of exhaustion. Microsoft 365 users spend most of their day communicating with colleagues rather than working on tasks in Word and PowerPoint, highlighting the need for AI tools to streamline work processes.
As workers consider leaving their jobs due to burnout, having AI skills may be necessary for securing new employment opportunities. Julie Schweber, a senior HR adviser, emphasized the importance of AI skills in the workplace, noting its pervasive impact on various industries.
While AI usage among office workers is increasing rapidly, its widespread adoption may still be slow. A Pew survey earlier this year showed that only 20% of US adults have used AI tools for work, though this number has grown from previous years.
In addition to the report findings, Microsoft announced enhancements to its Copilot tool, including an autocomplete feature to improve output, a rewrite function for context addition, and a “catch up” chat interface for personalized reminders and meeting preparation information.
